1.	Who is eligible to open a KTK-W2W Trading Account?
	A Person/Entity, having compulsorily a Bank Account and Depository Account of Karnataka Bank and having been affiliated and referred by any designated branch of Karnataka Bank can opt for opening the KTK-W2W Trading Account
2.	How do I open a KTK-W2W Trading Account with Way2Wealth?
	KTK-W2W Trading Account can be opened, subject to the submission of duly filled and signed Client Registration Form (CRF) along with all supporting Know Your Client (KYC) documents like, PAN, ID proof, Address proof, Income proof, proof for having bank account and Depository account with Karnataka Bank along with one recent colored passport-size photograph affixed on CRF and duly signed across by the client.
3.	How do I request an Account Opening form?
	The Account opening form is made available at the designated branches of Karnataka Bank (The list of such branches are available at Karnataka bank website).
4.	What is a 3-in-1 Trading Account?
	Your KTK-W2W Trading Account is referred to as a A 3-in- 1 Trading Account since your Bank, Depository as well as your Trading Accounts are integrated together. Note that your Bank and Depository Accounts are held with Karnataka Bank, while your Trading Account is held with Way2Wealth.
5.	Can I have a Bank Account with a bank other than Karnataka Bank?
	To avail a KTK-W2W Trading Account, your Bank Account must compulsorily be held with Karnataka Bank.
6.	Can I have a Depository Account with a bank other than Karnataka Bank?
	To avail a KTK-W2W Trading Account, your Depository Account must compulsorily be held with Karnataka Bank.
7.	I already have a Bank A/c with Karnataka Bank and a DP Account with Karnataka Bank. Can I link this to my Trading Account?
	Yes. For this purpose an Irrevocable Power of Attorney (POA) in favour of Way2Wealth Brokers Pvt. Ltd.
8.	What are the Documents necessary to open a Trading Account?
	The KTK-W2W Trading Account can be opened, subject to the submission of duly filled and signed CRF along with all KYC supporting documents like PAN, ID proof, Address proof, Income proof, proof for having Karnataka bank Account & Depository account, along with one passport size photograph affixed and signed across by the client. The detailed checklist is made available in CRF.
9.	Can I open a Trading Account in HUF or Company Name?
	Yes. For opening HUF / Company Trading Account, additional details of HUF Karta / Company needs to be submitted along relevant document
10.	I am an NRI. Can I open a Trading Account with Way2Wealth?
	Yes. For the purpose, a Bank confirmation letter for the NRI status, local Address, copy of the PIS permission from Bank to open a NRE (Non Resident External) / NRO (Non Resident Ordinary) account under the scheme for routing Investments, as per Reserve Bank of India (RBI) guidelines & FEMA regulations.
11.	Where can I submit the completed Account Opening Kit?
	The completed Account Opening Kit to be submitted only at the designed Branches of Karnataka bank and/or at the Special Account Opening Cell of Way2Wealth at Mangalore.
12.	How long (no. of days) does it take to receive my Login ID and Password for my Trading Account from the date of submission of completed forms?
	Normally TWO working days are needed for processing the application, post the receipt of duly completed Account Opening Kit at Head Office or Special Account Opening Cell of Way2Wealth. Login ID and Password will be dispatched on third day.
13.	How will I know that my Trading Account is activated?
	The communication regarding the Trading Account opening and its Activation is done through SMS to the registered mobile number and then by mail to the register E-mail id of the Client, apart from the physical copy of the Welcome-Kit been sent along with Annexure ‘A’, which provides the details regarding the Key Data of the Clients, as provided in the CRF.
14.	How will I know that my Bank and DP accounts are activated for online Trading?
	The details regarding the key data information of the client is communicated through the welcome kit.
15.	Once I submit my completed KYC documents, how can I track the status of my account?
	The follow up can be done through our Staff at special a/c opening cell of Way2Wealth at Mangalore and or the designated branch of Karnataka bank where the request for a/c opening was submitted.
16.	How do I ensure that my account is opened in the shortest possible time?
	Ensure that the application form is completed in all respects along with all documentary proofs.
17.	Are there any Account Opening Charges?
	There will be no Account Opening Charges for initial 6 months, implying that accounts registered on or before 30th Sept. 2011 are not levied any Account Opening Charges
18.	What are the various transaction charges and taxes applicable to transactions done through my trading account?
	At present, the following Transaction charges, Stamp Duty for Karnataka, Service Tax & CESS on Brokerage are applicable Transaction Charges Stamp Duty for Karnataka Securities Trans- -action Tax (STT) Delv/ Non-Delv % Segment Karna- -taka Seg- -ments Delv/ Non- Delv % Cash 0.003861 Cash Segment Delivery 0.01 Cash Segment Delivery on both Buy/Sell 0.125000 Non-Delivery only on Selling 0.025000 F&O Futures on Strike Price 0.003412 Cash Segment Non-Delivery 0.01 F&O Segment Non-Delivery only on Selling 0.017000 Options on Premium 0.05618 F&O Segment Non-Delivery 0.01 Options Premium only on selling 0.017000 Currency 0.000828 Currency Derviatives Non-Delivery 0.001 Options Exercise / Assignment on Strike Price + Premium 0.125000 Service Tax & CESS on Brokerage @10.30%.
19.	Explain in detail brokerage structure & taxes levied by W2W.
	DELIVERY BASED TRADE: 0.40% or 10 paisa per share- whichever is higher. INTRADAY TRADE (Square off during the day): 0.04% per side or 5 paisa per share - whichever is higher. FUTURES CONTRACT: 0.04% of the contract value or 5 paisa per share -whichever is higher. OPTIONS: Rs.50 per contact or 1% of options premium - whichever is higher. Brokerage is subject to a minimum of Rs. 25 per Exchange Segment (i.e. per contract).
20.	Also provide DP charges levied by KTK-DP.
	Karnataka Bank branches will disclose the charges to you.

1.	What is W2W Direct?
	We provide 2 types of Trading Accounts – W2W Direct and W2W Pro. W2W Direct is a browser based platform that is simple and intuitive to use and does not require any special installation. It works behind a proxy and firewall. You can access this over our URL at https://trade.way2wealth.com using your web browser. For details on system requirements, please refer Technical FAQs section on our website.
2.	I have opened a W2W Direct Trading Account and have received my Login ID and Password. How do I get started?
	Getting started is quite simple. Open your browser, type https://trade.way2wealth.com in the address bar and hit enter. Alternatively, click the ‘Login’ button in the ‘W2W Online’ section on the Home Page of our website at www.way2wealth.com. This will bring you to the logon page of our trading portal. Enter your Login ID and the Password and click ‘Login’. Since this is your 1st Login, the system will prompt you to change your password. Remember that there are 2 levels of Passwords – a Login password and a Transaction Password. Change your password in line with our Password Policy.
3.	What is an Exchange Segment? In which segments can I place an order?
	KTK-W2W customers can trade online trading in BSE Equity, NSE’s Equity, Equity Derivatives and Currency Derivatives Segments. Way2Wealth’s online trading platform provides a single interface access to all the above market segments. However, a user can place orders only in those segments indicated by you at the time of opening your account.
4.	What is Margin? What constitutes Available Margin?
	When you make purchases in your trading account, there are two ways in which you can pay - either pay in full using your own funds or use margin. Margin refers to the finance extended by your broker for your purchase. In a margin purchase, you pay a certain portion of the purchase while the broker lends the difference. Of course there is a financing cost which the broker will charge you a fee for extending this finance in addition to the normal brokerage and also hold the stocks you purchased as collateral. Refer My Limits report for details on what constitutes Available Margin.
5.	How do I place an order?
	Before you place an order, you have to create a Market Watch (MW). The Market Watch is a template where you can setup up and track multiple securities for their latest market prices and volumes. Follow these steps to setup your MW and place an order: • Select Market Watch from the Market menu in the trading portal. Click Set MW, then select Create MW in the pop-up window that opens up and give any name to your MW and click Create. • Once your MW is created, it will automatically take you to the ‘Add Scrip’ window. Select the Scrips you want to setup and click ‘Add’ to display your selection. Click Add to Market Watch button to update and save the newly created MW template. • The Market Watch template displays the Security Symbol, the Security Name, its Last Trade Price (LT Price), its Last Trade Quantity (LT Quantity) and other price-volume information. • To place an order, select the desired security in your market watch. This will open up the Order Window below your market watch and will have the selected security, exchange and product defaulted in the order window. • Select ‘Buy’ or ‘Sell’, enter the Quantity (Qty) and the Price in the respective places and click Submit. • Confirm the order details displayed to confirm your order. The system will respond with an appropriate message on acceptance of your order.
6.	Now that I have placed an order, how can I view and track my orders?
	You can view and track your orders in the Order Book window. Select Order Book from the menu above your Market Watch window or from Transaction > Order Book Menu in the horizontal navigation panel. Order Book displays several important information about your orders – Exchange Order No., Confirmation Time, Order Status, Order Price, Total Quantity etc.
7.	Can I modify an order after receiving an order confirmation message?
	Yes, you can modify open orders from the Order Book. To modify an order, select the order and click the ‘Modify’ button. In the Modify Order window, change the price or quantity as desired and click ‘Submit’.
8.	Can I cancel an order after receiving an order confirmation message?
	Yes, you can do so, provided the order is still in open status i.e. unexecuted at the Exchange. To cancel an order, select the order from the Order Book and click the ‘Cancel’ button.
9.	How do I transfer funds to my trading account?
	To transfer funds to your trading account, go to Fund Transfer > Transfer Funds menu. Select the Segment i.e. Equity or Commodity in which you wish to transfer funds to. Select the Bank from the drop-down listing of banks mapped against your account. Enter the amount you wish to transfer. Enter the Customer or Login ID and Password at the Bank Page and complete the steps on your Bank’s site and finally confirm the transfer. Make sure you wait till a Success message is displayed on our trading site confirming the transfer before you close the Transfer Funds pages.
10.	How are my limits affected once I have transferred funds?
	Your limits are enhanced instantly on successful transfer of funds to your trading account. The amount you transferred is reflected in Pay-in Amount in My Limits report.
11.	How do I verify the limits available in my Trading Account?
	The summary of your ‘utilized’ and ‘available’ limits is provided in My Limits Report. To view this report go to Positions & Limits > My Limits from the menu. For easy readability, this report is split into 2 sections – the 1st section provides the available credits or limits in your trading account under various sub-heads, while the 2nd section provides the margins blocked or debits in your trading account under various sub-heads. My Limits Report is provided segment wise - Equity Segments as one group (comprising Equity, Equity Derivatives and Currency Derivatives) and Commodity Segment as another group.
12.	What is a Product Type in the order window? Is it important specify the Product Type while placing orders?
	There are 3 Products offered by Way2Wealth for online trading, each with a distinct purpose and significance: CNC or Cash N Carry product refers to pure delivery orders. This requires 100% margin for both BUY and SELL transactions. When you intend to BUY shares for delivery and SELL shares for delivery, you must select CNC as the Product Type while placing an order. With the CNC product, the advantage is that apart from your brokerage and other transaction charges, your pay-in obligation, whether for funds or for deliverable stocks, is pre-validated by the system. NRML or Normal – This Product Type provides a leverage of 4 times your available margin. For example, when your total available margin is Rs. 7000/-, you can avail an exposure upto Rs 28,000/- in this product. Please note that margins are computed by the system as per specific margin rules applicable to security baskets, span margin, exposure margin etc. as applicable to the respective market segments. When you place NRML orders, remember that your pay-in obligation needs to be met by you for the balance amount or quantity by the stipulated time i.e. within trade date T plus 2 days, commonly referred to as T+2. If you do not meet the balance obligation within the stipulated time, as per our Risk Policy, your transactions will be squared off by us. MIS or Margin Intra Day Square-off refers to orders which are placed for intra-day trading purposes. When you avail this facility for placing orders, you are expected to square-off your outstanding or open positions by 3:00 p.m, failing which your open position will be squared-off by us after 3:00 p.m. as discussed in our Risk policy.
13.	What is an After Market Order (AMO)? How can I use this facility?
	AMO is additional order type facility which can be used to place order after market hours and timing is 8:00 p.m. to 8:30 a.m. You can place any time your offline order between mentioned timings.
14.	How can I verify the executed trades?
	You can view trades in the Trade Book window which is available from the Transaction > Trade Book menu path. Alternatively, click the Trade Book button above the Market Watch Window. The trade book provides several important information about your trades such as: Exchange Trade No., Execution time, price, quantity etc.
15.	What is position conversion? How can I do a position conversion?
	When you change or modify an existing position in one Product Type to another, it is referred to as Position Conversion. For example, if you have taken an MIS or intra-day position during the day and wish to take delivery, you can convert the MIS trade to a delivery or NRML or CNC, subject to margin availability.
16.	How can I view my Positions?
	The summary of your Total Buy (quantity and value), Total Sell (quantity and value) and Net Position in each scrip is available in the Net Position Window. You can invoke this window form Positions & Limits > Day wise position and Positions & Limits > Net wise positions from the menu path. While Daywise Position summarizes transactions for the day, Netwise Position provides a summary of transactions for the current day as well as those carried forward upto the previous day. The stocks held in your DP account with Way2Wealth is considered and reflected in Netwise Position.
17.	I have sold stocks worth Rs. 25,000 through my account. When will I receive the credit in my bank account?
	You will receive the credit of sale in T + 2 days as per exchange rolling settlement.
18.	I have bought shares worth Rs. 25,000 through my account. How do I make the funds pay-in to my trading account?
	You can transfer the necessary funds using the Fund Transfer facility in your trading account.
19.	Can I withdraw the available credit in my Ledger? How can I request the withdrawal?
	You can withdraw the credit available in your trading account as reflected in your ledger provided there are no dues from open settlements. You can verify the withdrawable amount in your My Limits report. To request a withdrawal, go to Fund Transfer > Request Payout and enter/confirm the amount you wish to withdraw. A payout request no. will be provided to your for reference and you can track the status of your request from Fund Transfer > Transfer Status report.
20.	I have purchased 100 shares of Tata Steel today. Can I sell these shares tomorrow?
	You can sell shares subject to settlement risk / short delivery which may result into Auction.
21.	What is a Ledger Statement? How do I check my Ledger statement?
	A Ledger Statement provides details of various credits and debits in your trading account with their relevant details such as your opening balance, reason for the debit/credit, date, amount of the posting, your closing balance etc. Details pertaining to your daily transactions such as settlement bills, margin bills etc are posted to your ledger. You can check your ledger statement from Reports > Backoffice menu.
22.	How can I verify my holdings and transactions in my depository account held with Way2Wealth?
	You can check your depository statements with respect to your holdings and transactions from Reports > Depository menu.

1.	What is a W2W Pro Account?
	We provide 2 types of Trading Accounts – W2W Direct and W2W Pro. W2W Pro is a premium trading account with advanced features and is ideal for active investors. W2W Pro an exe based desktop application which can be downloaded from our website at http://www.way2wealth.com/Customer-Care/Downloads. For details on system requirements and installation instructions, please refer to the Technical FAQs section in our FAQs.
2.	I have opened a W2W Pro Trading Account with Way2Wealth and received my Login ID and Password. How do I get started?
	To get started with your EXE based trading application, you have to first download and install the trading software. Once installed, double-click the NEST icon on your desktop to launch the application. At the logon screen, enter your Login ID and Password and click ‘Login’. Since this is your 1st Login, the system will prompt you to change your password. Remember that there are 2 levels of Passwords – a Login password and a Transaction Password. Change your password in line with our Password Policy.
3.	What is an Exchange Segment? In which segments can I place an order?
	KTK-W2W customers can trade online in BSE Equity, NSE’s Equity, Equity Derivatives and Currency Derivatives Segments. Way2Wealth’s online trading platform provides a single interface access to all the above market segments. However, a user can place orders only in those segments indicated by you at the time of opening your account.
4.	What is Margin? What constitutes Available Margin?
	When you make purchases in your trading account, there are two ways in which you can pay - either pay in full using your own funds or use margin. Margin refers to the finance extended by your broker for your purchase. In a margin purchase, you pay a certain portion of the purchase while the broker lends the difference. Of course there is a financing cost which the broker will charge you a fee for extending this finance in addition to the normal brokerage and also hold the stocks you purchased as collateral. Refer My Limits report for details on what constitutes Available Margin.
5.	How do I place an order?
	Before you place an order, you have to create a Market Watch. You can setup and track multiple securities for their latest market prices and volumes in your Market Watch. When accessing your account for the first time, the system will prompt you that no Market Watch is selected and setup. To setup your Market Watch: • Press the Shortcut Key Ctrl+G or go to the ‘Market’ Menu in the Menu Bar and select ‘Market Watch Group Profile’. • Name your Market Watch, click ‘Add New’. In the ‘Security’ addition bar below, select the Exchange Segment, e.g. NSE, the Instrument Name, e.g. EQ for Equity, is Symbol, e.g. TATASTEEL, Market Type as ‘Normal’ and click on the ‘Add’ button. • You will see your named market watch appearing and selected in the XXX window with the selected security to the right of the panel. • Click Update Groups, Save Groups and exit the window. Your market watch is setup. • To see your market watch, Press Shortcut Key F4 or ‘Market Watch Profile’ from the Market Menu. • To add more securities, use the security addition bar below the Tools Menu. • Market Watch Column Profile To place an order, select the desired security in the market watch, press the function key F1 (for BUY Order) or F2 (for SELL Order). Enter the required order details such as Product Type, Quantity and Price and click Submit. Enter your transaction password at the system prompt and click Submit to confirm and place your order. You will see messages in the Message Window below confirming a system order number and once confirmed by the Exchange, an Exchange Order No.
6.	Now that I have placed an order, how can I view and track my orders?
	W2W Pro – You can view orders in the Order Book window, by invoking the Function Key F3. Alternatively, open Order Book from Orders and Trades > Order Book Menu in the Menu Bar. The Order Book window is split into two distinct sections, the 1st section displays the ‘Open Orders’ and the 2nd section displays ‘Completed’ orders. Open Orders are orders pending execution at the Exchange while Completed Orders are those that are either executed or rejected. The order window displays several important information about your orders e.g. Exchange Order No., Confirmation Time, Order Status, Order Price, Total Quantity etc. Tip – Personalize the Column Profile in your Order Book using the menu options displayed on right-click
7.	Can I modify an order after receiving an order confirmation message?
	Yes, you can modify open orders from the Order Book. To modify an order, select the order under ‘Open Orders’ and click the ‘Modify’ button. In the Modify Order window, change the price or quantity as desired and click ‘Submit’.
8.	Can I cancel an order after receiving an order confirmation message?
	Yes, you can do so, provided the order is still in open status i.e. unexecuted at the Exchange. To cancel an order, select the order and click the ‘Cancel’ button.
9.	How do I transfer funds to my trading account?
	To transfer funds to your trading account, go to Web Links > Transfer Funds menu. Select the Segment i.e. Equity or Commodity in which you wish to transfer funds to. Select the Bank from the drop-down listing of banks mapped against your account. Enter the amount you wish to transfer. Enter the Customer or Login ID and Password at the Bank Page and complete the steps on your Bank’s site and finally confirm the transfer. Make sure you wait till a Success message is displayed on our trading site confirming the transfer before you close the Transfer Funds pages.
10.	How are my limits affected once I have transferred funds?
	Your limits are enhanced instantly on successful transfer of funds to your trading account. The amount transferred is reflected in the Pay-in Amount column in Surveillance > RMS Limits > View Limits Menu path.
11.	How do I verify the limits available in my Trading Account?
	The summary of your ‘utilized’ and ‘available’ limits is provided in ‘My Limits’ Report. From the Web Links Menu select My Limits to view your report. The report is split into 2 sections – the 1st section provides the available credits or limits in your trading account under various sub-heads, while the 2nd section provides the margins blocked or debits in your trading account under various sub-heads. My Limits Report is provided segment wise - Equity Segments as one group (comprising Equity, Equity Derivatives and Currency Derivatives) and Commodity Segment as another group.
12.	What is a Product Type in the order window? Is it important to specify the Product Type while placing orders?
	There are 3 Products offered by Way2Wealth for online trading, each with a distinct purpose and significance: CNC or Cash N Carry product refers to pure delivery orders. This requires 100% margin for both BUY and SELL transactions. When you intend to BUY shares for delivery and SELL shares for delivery, you must select CNC as the Product Type while placing an order. With the CNC product, the advantage is that apart from your brokerage and other transaction charges, your pay-in obligation, whether for funds or for deliverable stocks, is pre-validated by the system. NRML or Normal – This Product Type provides a leverage of 4 times your available margin. For example, when your total available margin is Rs. 7000/-, you can avail an exposure upto Rs 28,000/- in this product. Please note that margins are computed by the system as per specific margin rules applicable to security baskets, span margin, exposure margin etc. as applicable to the respective market segments. When you place NRML orders, remember that your pay-in obligation needs to be met by you for the balance amount or quantity by the stipulated time i.e. within trade date T plus 2 days, commonly referred to as T+2. If you do not meet the balance obligation within the stipulated time, as per our Risk Policy, your transactions will be squared off by us. MIS or Margin Intra Day Square-off refers to orders which are placed for intra-day trading purposes. When you avail this facility for placing orders, you are expected to square-off your outstanding or open positions by 3:00 p.m, failing which your open position will be squared-off by us after 3:00 p.m. as discussed in our Risk policy.
13.	What is an After Market Order (AMO)? How can I use this facility?
	AMO is additional order type facility which can be used to place order after market hours and timing is 8:00 p.m. to 8:30 a.m. You can place any time your offline order between mentioned timings.
14.	What is a Spread Order? How can I view orders placed in Spread Contracts?
	The Spread Order is transaction placed in 2 different month contracts which can be any two of Current Month, Near Month and Far Month contracts. You set up the spread combination contract on Market Watch from the Scrip Bar above the and place Buy Spread order (BSP) and Sell Spread order (SSP) with individual contracts defaulted for LEG1 and LEG2. You can view order placed from the following option • Click short cut key F3 on set up the spread combination contract on Market Watch • Orders and Trades main Menu ->> Spread Order Report
15.	How can I verify the executed trades?
	You can view your trades in the Trade Book window. Open Trade Book by invoking Function Key F8 or from the menu path Orders and Trades > Trade Book. The trade book provides several important information about your trades such as: Exchange Trade No., Execution time, price, quantity etc.
16.	What is position conversion? How can I do a position conversion?
	When you change or modify an existing position in one Product Type to another, it is referred to as Position Conversion. For example, if you have taken an MIS or intra-day position during the day and wish to take delivery, you can convert the MIS trade to a delivery or NRML or CNC, subject to margin availability.
17.	How can I view my Positions?
	The summary of your Total Buy (quantity and value), Total Sell (quantity and value) and Net Position in each scrip is available in the Net Position Window. You can invoke this window form Orders and Trades > Net Position from the menu path, or alternatively by invoking Function Key Alt+F6. Positions are available both Day-wise and Net-wise. While Daywise position summarizes transactions for the day, Netwise position provides a summary of transactions for the current day as well as those carried forward upto the previous day. The stocks held in your DP account with Way2Wealth is considered and reflected in Netwise Position.
18.	I have sold stocks worth Rs. 25,000 through my account. When will I receive the credit in my bank account?
	You will receive the credit of sale in T + 2 days as per exchange rolling settlement.
19.	I have bought shares worth Rs. 25,000 through my account. How do I make the funds pay-in to my trading account?
	You can transfer the necessary funds using the Fund Transfer facility in your trading account.
20.	Can I withdraw the available credit in my Ledger? How can I request the withdrawal?
	You can withdraw the credit available in your trading account as reflected in your ledger provided there are no dues from open settlements. You can verify the withdrawable amount in your My Limits report. To request a withdrawal or payment, go to Web Links > Request Payout option in the menu. Enter and confirm the amount you wish to withdraw. A payout request no. will be provided to your for reference and you can track the status of your request from Fund Transfer > Transfer Status report.
21.	I have purchased 100 shares of Tata Steel today. Can I sell these shares tomorrow?
	You can sell shares subject to settlement risk / short delivery which may result into Auction.
22.	What is a Ledger Statement? How do I check my Ledger statement?
	A Ledger Statement provides details of various credits and debits in your trading account with their relevant details such as your opening balance, reason for the debit/credit, date, amount of the posting, your closing balance etc. Details pertaining to your daily transactions such as settlement bills, margin bills etc are posted to your ledger. You can check your ledger statement from Web Links > Backoffice menu.
23.	How can I verify my holdings and transactions in my depository account held with Way2Wealth?
	You can check your depository statement with respect to your holdings and transactions from Web Links > DP Report menu.
24.	I had opted to receive Digital Contacts at the time of opening my trading account. How do I receive Digital Contracts? Can I see them on your website?
	If you have opted to receive Digital Contracts either at the time of opening your account or subsequently, your Contacts will be mailed to your Email ID available in our records. Digital Contacts or eContracts can additionally be accessed from the Client Login section on our website Home Page and is password protected.

1.	What should I do if I have forgotten my password?
	In case you have forgotten your password, click on the Forgot Password link at the Login page at https://trade.way2wealth.com. You will be led to a screen as shown below: On this page, enter your User ID (User Name), and then enter your registered Email ID and then PAN Number. Click on Submit. Once this is done, a new system generated login/trading password will be immediately emailed to your email id registered with us. You may login to your account and change your password to a new one of your choice.
2.	What are the system requirements for accessing W2W Direct, your browser based trading platform?
	System Requirements: (a) Computer with Operating System - Windows XP / Windows Vista / Windows 7 (b) Internet Connection - Broadband/Dial-Up connection (Modem at a minimum of 28.8/33.6 Kbps) (c) Internet Explorer - 5.0 , 6.0 and 7.0 version . (d) Java 1.5 and above. JRE (Java Runtime Environment) 1.6 to 11. (e) Click here to get the Java Plug-in PLUGIN. This will help you in viewing charts, streaming quotes and alerts on web page (f) Enable cookies on your web browser. Note: Each Browser is different, so check the help menu of your browser to disable pop-up blocking (Internet Explorer) and to set your cookie preferences.
3.	Why should I install Java Runtime Environment (JRE?)
	JRE is required to view Java applets which are used to display real-time streaming market data on the trading site.
4.	Where will I get JRE?
	You can download JRE from the Download Section on our website.
5.	Why am I not able to open the trading site htts://trade.way2wealth.com?
	Make sure that pop-up blockers are disabled. POP-up blocking feature should be disabled in browsers (especially Internet Explorer) or an entry should be made allowing pop ups for this site. If you have installed any pop-up blocker software, make sure they allow pop ups from the site. You must enable cookies in the browser. See the help menu of your browser to set your cookie preferences.
6.	Why is my account disabled?
	Your account will be disabled if you enter an incorrect password more than 3 times.
7.	How can I change my password?
	To change your password, click on the More Options on the menu bar, Under this one of the dropdown menu is Change Password" on clicking the Change Password link a pop window will be displayed. Enter your old password, new password and confirm password and clicks apply to save new password. The password should alphanumeric with a minimum of 6 and maximum of 12 Characters,
8.	Why do I get time-out errors?
	Your Internet connectivity maybe too slow for the request to reach our server at that point of time or there could be a server response time-out. Please re-login again.

1.	What are the system requirements for W2W Pro i.e. the desktop based trading application?
	Make sure your computer meets the following requirements: Operating System should be Windows XP or higher. Computer with Dual-core Intel® or AMD® processor at 2.5 GHz or equivalent, minimum 1 GB RAM and 1GB free space on your Hard Disk. Internet connection in general broadband with 256 kbps speed or higher recommended.
2.	How do I download and install W2W Pro (NEST Trader) application Setup?
	• Go to the URL link http://www.way2wealth.com/Customer-Care/Downloads and download NEST_INTERNET_SETUP_VER-3.10.57.90.4.zip file. • Extract the Zip file and Run the NestTrader_Setup.V.3.10.57.90.4.exe Setup. • Follow and complete the instructions in the Install Shield Wizard. • On successful installation, a ‘NEST’ icon will be created on your desktop. Double click to open the application. • Login using your User Name and Password. • When logging in for the 1st time, do not select "Quick Login".
3.	Which ports do I need to enable in order to use W2W Pro trading application if my computer is behind a firewall?
	Make sure you open the following Ports are opened on the firewall: 59445, 44555, 54955, 43705, 56406, 57644, 34789, 56104, 53467, 53341, 21010, 45086, 51545, 42714, 49649, 50542, 50361, 44405, 60297, 55145, 36989, 45840, 47355, 57788.
4.	I am unable to log in using my password. What could be the issue?
	The password field is case sensitive, hence check that you are entering your password exactly as it was given to you (upper and lower case letters, watch for spaces as well). If you are sure that you are entering your password correctly, but still getting ‘Invalid User ID/Password’, please send an email requesting the correct or a password reset to onlineops@way2wealth.com. Tip – you can unblock and/or reset your password from the ‘forgot password’ link at https://trade.way2wealth.com
5.	When I login, I get the message-“Login Failed. Reason: Login ID or password is invalid”? What do I do?
	This message is shown when you have entered either an incorrect Login ID or Password. Please re- enter the Username and Password carefully since they are case sensitive.
6.	I am unable to view the newly listed securities in my scrip bar?
	At the Logon window, select File > Delete Scrip Files from the File Menu and login. This will recreate the scrip information in your application and resolve the issue.
7.	I am not able to add the scrips in Market Watch which is throwing an error “scripts subscription exceeded the limit of …”..
	Reduce the number of scripts on each Market Watch. If this still does not solve the problem, kindly reach our Customer Support department for resolution.
8.	My rates refresh seems very slow, how can I resolve this?
	You internet connection could be slow. Verify the download speed for your internet connection with your service provider. Check whether any Antivirus program installed on your PC is blocking the traffic, if the problem persists, kindly contact our Customer Support on our Toll Free numbers and ask for Technology Support for assistance.
9.	I am getting a message implying that my ‘Password has Expired’? What should I do?
	As per our Password Policy, your Login and Transaction Passwords must be changed when you login for the 1st time and then every 14 days. Please change your passwords in line with our Password Policy. The system will 1st prompt you to change your ‘Login Password’, once this is successfully done, it will prompt you to change your ‘Transaction Password’.
10.	I am getting an error ‘Nest Initialization Failed for Interactive Engine <’ What should I do?
	• Please verify whether your Internet connection is working on your computer. • Check whether the Date & Time or Time Zone on your computer is correct. • If you are behind a firewall or proxy, verify whether the required Ports are open any port blocking has been applied on firewall or on local system.
11.	Still unable to connect? There may be few more reasons for that, so bear with us.
	• A firewall program on your computer could be blocking application. • You may the firewall section in your Control Panel to trouble shoot the problem. • Your internet connection is down. • You may need a fresh installation. Contact our Customer Support on our Toll Free numbers and ask for Technology Support for assistance.